Shipping policy
Shipping Policy
1) Scope / Shipping Destinations
We deliver to shipping addresses in Germany, the European Union and non-EU countries, subject to the destinations available for selection at checkout.
Delivery to DHL Packstations and post office branches: Yes
2) Shipping Costs
Shipping costs are displayed at checkout and apply per order unless otherwise stated.
Germany: €4.99 / free shipping on orders of €39 or more
European Union: €13.99
Non-EU countries: €19.99
3) Processing Time
Orders are processed within 1–3 business days after payment has been received, unless a different processing time is stated for the relevant product.
Orders are not processed or shipped on Sundays or public holidays.
4) Delivery Time
Unless a different delivery time is stated for the relevant product, the estimated delivery time after dispatch is:
Germany: approximately 2–4 business days
European Union: approximately 2–8 business days
Non-EU countries: approximately 5–15 business days
In the event of delivery delays, for example due to high parcel volumes, strikes, weather conditions or customs procedures, we will inform you as soon as we become aware of the delay.
5) Shipping Carrier / Tracking
Shipping carrier: DHL
Shipment tracking: Available
6) Partial Deliveries
Partial deliveries may be made where this is reasonable.
Additional shipping costs for partial deliveries will only be charged following prior agreement with the customer.
7) Transfer of Risk / Transport Risk
For consumers: The risk of loss of or damage to the goods only passes to the consumer when the goods are delivered to the consumer.
For business customers: The risk passes to the business customer when the goods are handed over to the shipping carrier, to the extent permitted by law.
8) Undeliverable Shipments / Return to Sender
Please ensure that the shipping address is correct and that delivery can be accepted.
If a shipment is returned to us due to an incorrect address, failure to collect the shipment or refusal to accept delivery, the following applies:
Reshipment: Possible upon payment of the applicable shipping costs again
Refund: The purchase price will be refunded, less the shipping costs
9) Customs Duties / Import Charges for Non-EU Deliveries
Deliveries to countries outside the European Union may be subject to customs duties, taxes or import charges.
These charges must be paid by the buyer and will not be reimbursed by us.
10) Transport Damage / Missing Items
Please inspect your delivery immediately upon receipt.
Please report any obvious transport damage or missing items within 48 hours of receiving the delivery by contacting info@hanyoriskin.com and providing your order number.
Where possible, please include photographs of the parcel, shipping label and damage.
Your statutory warranty rights remain unaffected.
11) Digital Products
Digital products are not physically shipped.
They are provided by email.
12) Contact
Melih Karatas, trading as “Hanyori Skin”
Mail: info@hanyoriskin.com
Phone number: +49 176 56003975